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Think about dropping your automotive off at a dealership for what looks like a simple recall repair, solely to observe days flip into weeks and weeks into months. What was presupposed to be a fast service appointment turns into an infinite ready sport, testing your endurance, and your religion in your favourite automotive model. This precise situation unfolded for Joel Llacer, a Kia EV6 proprietor who waited an astonishing 55 days to get his automobile again from the native dealership due to an ICCU recall.
Joel shared his pleasure, and comprehensible reduction, in a latest Fb publish within the “KIA EV6 Homeowners USA” group: “After 55 days at my native Kia dealership as a result of ICCU recall, I lastly bought my automotive again at the moment. The method began on February tenth and ended on April fifth, and it is such a reduction to lastly have my automobile residence once more. I’m so pleased to be again on the street.”
Joel’s pleasure of lastly getting again behind the wheel was contagious, rapidly drawing a wave of reactions from fellow EV6 homeowners. However because it turned out, not everybody had the identical pleased ending. Joel’s expertise, although frustratingly lengthy, was nonetheless higher than what another Kia EV6 homeowners had been experiencing at dealerships throughout the nation.
What’s Happening with the ICCU Recall Anyway?
In case you are questioning what the ICCU recall is about, here is a fast breakdown with out the technical jargon: The Built-in Charging Management Unit (ICCU) is mainly the brains behind your EV’s charging system. If one thing goes fallacious right here, your automotive might refuse to cost, or worse, not run in any respect. It’s a vital part that Kia has had hassle with these days, and the recall has pressured many homeowners into irritating ready video games with dealerships scrambling to maintain up with restore calls for.
Joel’s story resonated with Paddy, one other proprietor who chimed in together with his personal irritating saga: “The dealership has had my automotive for 70 days and returned it to me, saying the automotive is behaving usually. So you might be very fortunate that they got here by means of for you. Kia America, Kia has completely failed me. 4 tows and no prognosis or plan to resolve my 12-volt drain. I’ve had three Kias in a row, and that is how they deal with their loyal prospects! DM me, Kia Buyer Care.”
Ouch. Paddy’s frustration leaps proper off the web page, and who might blame him? Think about towing your automotive a number of occasions, hoping every go to would lastly be the final, solely to get it again with out an precise repair, and even worse, listening to that all the things is “regular” when clearly, it is not.
One other commenter, Rene, added one more perspective of frustration: “Mine went in Feb 11, and the half was delivered final week, however I have never obtained it.”
It is one factor to attend patiently when you understand there’s a elements scarcity; it’s one other sort of torture altogether to know the elements have arrived however nonetheless haven’t made it to your automotive. Rene’s expertise highlights a dealership communication breakdown that appears all too widespread.
Kia EV6: A Nice Automotive with a Few Rising Pains
It’s essential to do not forget that the Kia EV6 itself is a wonderful automotive. It has received over loads of followers because of its sharp styling, spectacular driving vary, and critically enjoyable efficiency—particularly the sporty GT variant. You may dive deeper into what makes the 2023 EV6 GT so particular—trace: it is quick, enjoyable, and full of tech.
Nonetheless, no automotive is ideal, particularly when it entails cutting-edge expertise. Kia’s EV6, like many new electrical automobiles, is having its share of teething points. For instance, one other proprietor discovered themselves changing their battery thrice in simply 4,500 miles, sure, three batteries in exactly sufficient time to get comfy with the automotive (learn that wild story right here).
One more unlucky proprietor had their EV6 instantly refuse to energy up at solely 11,500 miles, leaving them stranded and confused about what went fallacious (verify that out right here).
These tales is likely to be exceptions slightly than the rule, however they nonetheless make a robust level, new EV expertise has its quirks, and dealerships typically battle to maintain up.
Dealership Roulette: Will Yours Step Up or Let You Down?
Joel’s dealership lastly delivered, even when it took means too lengthy. Paddy’s dealership, nonetheless, dropped the ball fully. Rene’s dealership continues to be caught someplace in between. These starkly totally different experiences make one factor crystal clear: the standard of dealership service could make or break the EV possession expertise.
We’ve even heard about dealerships giving downright weird upkeep recommendation. One proprietor shared how they had been mistakenly advised their EV6 wanted “switch case and differential service at 60,000 miles”. Spoiler alert: the Kia EV6 doesn’t also have a conventional switch case or differential. Yikes!
It goes to point out that even professionals at dealerships are nonetheless catching up with EV expertise, resulting in misinformation and, sadly, confusion for patrons.
Maintaining the Religion within the EV6
Regardless of these hiccups, there are many pleased Kia EV6 homeowners. One proprietor confidently known as their EV6 “good” after eight months of possession. That’s not one thing you hear on daily basis within the automotive world, not to mention from a brand-new electrical automobile.
Tales like these spotlight an essential actuality, most EV6 homeowners genuinely take pleasure in their automobiles. When Kia will get it proper, the EV6 is an excellent electrical automotive that may maintain its personal in opposition to robust competitors. However when issues go fallacious, homeowners rely closely on dealerships stepping up and fixing points promptly.
Classes Realized: Keep Knowledgeable, Keep Proactive
Joel’s lengthy wait and supreme reduction, Paddy’s ongoing frustration, and Rene’s continued uncertainty train us one thing essential: staying knowledgeable and proactive is your greatest guess when coping with dealership recollects or service points. Keep related to proprietor teams, maintain observe of recollects, and talk persistently together with your dealership. Being affected person however proactive typically makes the distinction between a clean decision and months of pointless frustration.
Narek Hareyan is a younger automotive journalist with expertise in a golf cart dealership and an curiosity within the automotive trade. Observe Narek on X for each day information protection about vehicles.
Picture souces: Groke and from Joe’s publish on Kia EV6 Homeowners USA group on Fb, referenced above.
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